Q: Hi I ordered last night when will my order arrive?


Thank you for your inquiry! We ship Monday-Thursday of each week, unless a holiday occurs- today is a holiday! We allow 1-2 business days for processing and shipsafter 7-12 business daysafter processed! Business days does not include weekends or holidays.This is outlined on our website as well restated on your check out screen. 

You will receive animmediate email with confirmation of your purchase and asecond emailonce your order has been prepared for shipping and has been assigned tracking. You will receive another update that your order has begun to track with the courier company, once it has been picked up from our office.

You will receive an email once your order has been delivered. Please track your order until it arrives.

You may now track your order on our website here after you have received notice that the courier has shipped your order here:

**Only if it’s been 7-12 business days

Q: My order says its delivered but It's not here, help?

If your order is delayed or states delivered however hasn’t arrived please contact the courier immediately for an update. The courier name is stated on your receipt. Please contact the courier directly UPS 18007425877

UPS claims submission:

Q: My items arrived damaged, can I have help please?

If your order has been lost, stolen, or damaged please proceed to filing a claim with Route shipping the shipping insurance that is noted on your receipt. According to our terms and agreement policy you have not removed the insurance and your package will receive a full refund!

File claim here: 

Q: Hi my order arrived incomplete, can receive assistance please?

A: If there is an item missing from your parcel please send a photo of the entire order to include: the box it arrived in, the packing slip and all its contents. Please send these photos to Our shipping office is opened Monday-Wednesday of each week 10am-4pm, someone will response during our business schedule to assist you! 

Q: Do you offer Afterpay or Sezzle? any payment plan options?

A: Yes, we do! We now offer Sezzle! There is no order minimum! Shop now, pay later! 

Q: Do you only offer paypal?

A: No, we offer PayPal and Amazon pay.

Q: Do you all offer refunds on products or exchanges?

A:No refunds, no product exchanges

Q: How long does it take to receive items?

A: We typically process orders within 48hrs. We then ship your order 7-12 business days after your order has been received and processed. We ship Monday-Wednesday - closed Thursday-Sunday. Business days does not include weekends and holidays. Please contact our customer service directly with inquires:

Q: Do you offer a Rush service?

A: No we do not 

Q: Do you ship worldwide?

A: Yes we ship worldwide! If you live in a country that collects VAT the courier company will contact you directly to collect payment 

Q: Do you all have a physical location?

A: Yes, we do! Rossi Modo Beauty is located Marley Station Mall 7900 Ritchie hwy, Store# D209 #Glenburnie Maryland 21061! Use Macys entrance 🅿️parking lot marker D30 🅿️ Please check social media for current retail hours 

Q: My sisters birthday is coming, how can I pick items for her?

A: We offer digital gift cards! This is an awesome way for her to choose what she likes! Or you can shop in-store during retail hours 

Q: Can I return an item?

A: We do not accept returns or exchanges. However, if the item is our fault its damaged please email us 1-2 business days within the time received and we will instruct you on options to help you resolve your issue!

Q: I think I made a mistake with my order? I sent a message on instagram!

A: Please do not send messages concerning orders on social media. Please send an email and we will resolve your issues there.

Q: I live local but I don’t drive how can I get items?

A: We offer local delivery via Door Dash simply search our store name to shop: Rossi MODO Beauty. If you are outside of the delivery limits you can check out and select “Local delivery” and an invoice will be sent with the courier charge once you place your order. Courier charges are assessed by DoorDash private courier service. 

Q: how do I find expiration dates for products? 
A: the label on the product includes a jar and a number that represents months. From the product arrives to you, you will have the time frame printed on the label to use the products. Most products expire within 6mos-1year. Please read the full website description on how to store your products correctly