We are located at 7900 Ritchie Hwy, Glen Burnie Store #D209(Second floor Macys wing)! Please read website description prior to purchasing! We ship 7-12 Business days after your order has been placed!
Thank you for your inquiry! We ship Monday-Thursday of each week, unless a holiday occurs! We allow 1-2 business days for processing and shipsafter 7-12 business daysafter processed! Business days does not include weekends or holidays.This is outlined on our website as well restated on your check out screen.
You will receive animmediate email with confirmation of your purchase and asecond emailonce your order has been prepared for shipping and has been assigned tracking. You will receive another update that your order has begun to track with the courier company, once it has been picked up from our office.
You will receive an email once your order has been delivered. Please begin to track your order until it arrives once you receive this email, not before.
You may now track your order on our website here after you have received notice that the courier has shipped your order here:
**Only if it’s been 7-12 business days
If your order is delayed or states delivered however hasn’t arrived please contact the courier immediately for an update. The courier name is stated on your receipt. Please contact the courier directly UPS 18007425877
If your order has been lost, stolen, or damaged please proceed to filing a claim with Route shipping the shipping insurance that is noted on your receipt. According to our terms and agreement policy you have not removed the insurance and your package will receive a full refund!
File claim here: https://claims.route.com
We provide the above information on your receipt just incase a reference is needed.
Thank you for your patience and patronage.
Orders returned will need to have shipping purchased again via the customer. We will send an invoice for the new shipping label, once parcel is returned.
Any questions concerning your shipping or order tracking will be reviewed only if the order has not been shipped beyond 7-12 business days!
Customer service email: firstname.lastname@example.org
In the event you have removed the “route shipping insurance” from your cart you will need to file a claim with UPS at your own discretion we do not assist nor file claims with UPS. Please note that you have also defaulted on the terms and agreement you signed at checkout!
UPS claims submission:
If there is an item missing from your parcel please send a photo of the entire order to include: the box it arrived, the packing slip and all its contents. Please send these photos to email@example.com for assistance